Sugar Divas Cakery, LLC will make every effort to provide the end product desired by the Purchaser. Sugar Divas Cakery, LLC is not responsible for misinterpretations, color mismatches and other circumstances beyond its control. In any event, the Purchaser agrees to hold Sugar Divas Cakery, LLC and its employees harmless for any damages beyond the cost of the cake.
Service Fee: All orders and bookings are subject to a 3% service fee.
Cancellation policy: You may cancel your order any time with full refund up to a week before the date your order is due. If it is less than a full week’s notice, 50% of payment made will be refunded.
Refund policy: If you are dissatisfied with your order for any reason, please return the remainder to determine the issue. Either credit or refund may be given, on a case-by-case basis. If not returned, only credit may be issued. Any refunds issued will incur a $10 processing fee.
Short Notice Surcharge: Orders placed with 3 days or less notice are subject to a 20% surcharge of total cost. Designs may be limited. Subject to availability.
Wedding Order Deposit: A 25% security deposit is due for all wedding orders in order to secure the date and is non-refundable.
Private Party Deposit: A 50% security deposit is due for all private party bookings in order to secure the date and is non-refundable.
Allergens/ Non-edible items: We are not a gluten- or nut-free facility. Please be advised that products may contain or come into contact with milk, eggs, wheat, soybean, peanuts, tree nuts, and other allergens. Sugar Divas Cakery LLC is not responsible for an non-edibles being placed in or on the cake, e.g. toppers.